{"id":763,"date":"2026-04-05T06:06:57","date_gmt":"2026-04-05T06:06:57","guid":{"rendered":"https:\/\/sastrepro.online\/?page_id=763"},"modified":"2026-04-07T18:37:26","modified_gmt":"2026-04-07T18:37:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/sastrepro.online\/en\/faq\/","title":{"rendered":"FAQ \u2013 Frequently Asked Questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"763\" class=\"elementor elementor-763\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66ceee22 e-flex e-con-boxed e-con e-parent\" data-id=\"66ceee22\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b240e6d elementor-widget elementor-widget-html\" data-id=\"b240e6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\/* CONTENEDOR FAQ SASTREPRO *\/\r\n.sp-faq-container {\r\n    max-width: 800px;\r\n    margin: 40px auto;\r\n    font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;\r\n}\r\n\r\n.sp-faq-title {\r\n    color: #D4AF37;\r\n    text-align: center;\r\n    font-family: 'Georgia', serif;\r\n    font-size: 32px;\r\n    margin-bottom: 40px;\r\n    text-transform: uppercase;\r\n    letter-spacing: 2px;\r\n}\r\n\r\n\/* ESTILO DEL ACORDE\u00d3N *\/\r\n.sp-faq-item {\r\n    background: rgba(255, 255, 255, 0.03);\r\n    border: 1px solid rgba(212, 175, 55, 0.2);\r\n    margin-bottom: 15px;\r\n    border-radius: 8px;\r\n    overflow: hidden;\r\n    transition: all 0.3s ease;\r\n}\r\n\r\n.sp-faq-item:hover {\r\n    border-color: #D4AF37;\r\n    box-shadow: 0 0 15px rgba(212, 175, 55, 0.1);\r\n}\r\n\r\n\/* BOT\u00d3N *\/\r\n.sp-faq-question {\r\n    width: 100%;\r\n    padding: 20px;\r\n    background: none;\r\n    border: none;\r\n    color: #ffffff;\r\n    text-align: left;\r\n    font-size: 18px;\r\n    font-weight: 500;\r\n    cursor: pointer;\r\n    display: flex;\r\n    justify-content: space-between;\r\n    align-items: center;\r\n}\r\n\r\n.sp-faq-question::after {\r\n    content: '+';\r\n    color: #D4AF37;\r\n    font-size: 24px;\r\n    transition: transform 0.3s ease;\r\n}\r\n\r\n.sp-faq-item.active .sp-faq-question::after {\r\n    transform: rotate(45deg);\r\n}\r\n\r\n\/* RESPUESTA *\/\r\n.sp-faq-answer {\r\n    max-height: 0;\r\n    overflow: hidden;\r\n    transition: max-height 0.3s ease-out;\r\n    background: rgba(0, 0, 0, 0.2);\r\n}\r\n\r\n.sp-faq-answer-inner {\r\n    padding: 20px;\r\n    color: #cccccc;\r\n    line-height: 1.6;\r\n    border-top: 1px solid rgba(212, 175, 55, 0.1);\r\n}\r\n\r\n.sp-faq-answer b { color: #D4AF37; }\r\n<\/style>\r\n\r\n<div class=\"sp-faq-container\">\r\n    <h2 class=\"sp-faq-title\">Frequently Asked Questions<\/h2>\r\n\r\n    <div class=\"sp-faq-item\">\r\n        <button class=\"sp-faq-question\">What is SastrePro?<\/button>\r\n        <div class=\"sp-faq-answer\">\r\n            <div class=\"sp-faq-answer-inner\">\r\n                SastrePro is the first <b>SaaS CRM designed exclusively for professional tailors<\/b>. It is a \"digital workshop\" that allows you to manage your entire client portfolio, including their technical files and body measurements, with millimetre-level precision. As it is cloud-based software, it modernises your atelier by eliminating the need for paper and allowing you to access your files from anywhere.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"sp-faq-item\">\r\n        <button class=\"sp-faq-question\">Who is SastrePro for?<\/button>\r\n        <div class=\"sp-faq-answer\">\r\n            <div class=\"sp-faq-answer-inner\">\r\n                It is designed for <b>tailors, dressmakers and haute couture workshops<\/b> who strive for excellence and organisation. Whether you\u2019re an independent tailor or run a workshop with a heavy workload, SastrePro adapts to help you present a professional image to your customers and give you complete control over every order.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"sp-faq-item\">\r\n        <button class=\"sp-faq-question\">Where is my data stored?<\/button>\r\n        <div class=\"sp-faq-answer\">\r\n            <div class=\"sp-faq-answer-inner\">\r\n                Your security is our priority. All data is stored in the <b>cloud with bank-grade security protocols<\/b> and daily backups. Unlike paper, which can be lost or damaged, in SastrePro your historical measurements archive is secure, private and only you have access to it. Your most valuable asset \u2014 your customers\u2019 data \u2014 will always be safe.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"sp-faq-item\">\r\n        <button class=\"sp-faq-question\">Will it be very difficult for me to learn how to use it?<\/button>\r\n        <div class=\"sp-faq-answer\">\r\n            <div class=\"sp-faq-answer-inner\">\r\n                Categorically <b>no<\/b>. We have designed SastrePro with a minimalist and intuitive interface that follows the actual workflow of a traditional fitting. If you know how to use a smartphone, you know how to use SastrePro. You\u2019ll be able to register your first customer and record their measurements in less than <b>2 minutes<\/b>.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"sp-faq-item\">\r\n        <button class=\"sp-faq-question\">On how many devices can I use SastrePro?<\/button>\r\n        <div class=\"sp-faq-answer\">\r\n            <div class=\"sp-faq-answer-inner\">\r\n                Maximum of <b>2 devices at the same time<\/b> for safety reasons.<br><br>\r\n                If you\u2019re using incognito mode or shared devices, remember to click <b>\"Log out\"<\/b> to grant access.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"sp-faq-item\">\r\n        <button class=\"sp-faq-question\">How do I access the app after my purchase?<\/button>\r\n        <div class=\"sp-faq-answer\">\r\n            <div class=\"sp-faq-answer-inner\">\r\n                Immediate access with the <b>same email address and password<\/b> Once you have completed your payment, you will receive a welcome email setting out the steps to follow.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"sp-faq-item\">\r\n        <button class=\"sp-faq-question\">Can I change my plan at any time?<\/button>\r\n        <div class=\"sp-faq-answer\">\r\n            <div class=\"sp-faq-answer-inner\">\r\n                Yes, you can do it from <b>\"My Account\"<\/b>. The system will automatically prorate the remaining cost of your current plan and apply it to the new one.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"sp-faq-item\">\r\n        <button class=\"sp-faq-question\">Device limit reached<\/button>\r\n        <div class=\"sp-faq-answer\">\r\n            <div class=\"sp-faq-answer-inner\">\r\n                If you see this message, simply log out on another active device. If you do not have access to the other device, the system will automatically release the slot after <b>12 hours<\/b> downtime.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<script>\r\n(function() {\r\n    function initFaq(container) {\r\n        if (container.dataset.spFaqInitialized === 'true') return;\r\n        container.dataset.spFaqInitialized = 'true';\r\n\r\n        const items = container.querySelectorAll('.sp-faq-item');\r\n        \r\n        items.forEach(item => {\r\n            const button = item.querySelector('.sp-faq-question');\r\n            const answer = item.querySelector('.sp-faq-answer');\r\n\r\n            button.addEventListener('click', () => {\r\n                const isOpen = item.classList.contains('active');\r\n\r\n                items.forEach(i => {\r\n                    if (i !== item) {\r\n                        i.classList.remove('active');\r\n                        const ans = i.querySelector('.sp-faq-answer');\r\n                        if (ans) ans.style.maxHeight = null;\r\n                    }\r\n                });\r\n\r\n                if (!isOpen) {\r\n                    item.classList.add('active');\r\n                    answer.style.maxHeight = answer.scrollHeight + \"px\";\r\n                } else {\r\n                    item.classList.remove('active');\r\n                    answer.style.maxHeight = null;\r\n                }\r\n            });\r\n        });\r\n    }\r\n\r\n    function initAllFaqs() {\r\n        const containers = document.querySelectorAll('.sp-faq-container');\r\n        containers.forEach(initFaq);\r\n    }\r\n\r\n    if (document.readyState === 'loading') {\r\n        document.addEventListener('DOMContentLoaded', initAllFaqs);\r\n    } else {\r\n        initAllFaqs();\r\n    }\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Preguntas Frecuentes \u00bfQu\u00e9 es SastrePro? SastrePro es el primer SaaS CRM dise\u00f1ado exclusivamente para la sastrer\u00eda profesional. Es un \u00abtaller [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-763","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/sastrepro.online\/en\/wp-json\/wp\/v2\/pages\/763","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sastrepro.online\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sastrepro.online\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sastrepro.online\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sastrepro.online\/en\/wp-json\/wp\/v2\/comments?post=763"}],"version-history":[{"count":36,"href":"https:\/\/sastrepro.online\/en\/wp-json\/wp\/v2\/pages\/763\/revisions"}],"predecessor-version":[{"id":944,"href":"https:\/\/sastrepro.online\/en\/wp-json\/wp\/v2\/pages\/763\/revisions\/944"}],"wp:attachment":[{"href":"https:\/\/sastrepro.online\/en\/wp-json\/wp\/v2\/media?parent=763"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}